Frequently Asked Questions

Hygiene is a big deal for us. Everyone — adults and children — must wear socks past the entrance gate (no shoes, no bare feet), which keeps the play surfaces clean. Our team cleans and sanitises play equipment, tables and bathrooms throughout the day, and the whole playground gets a thorough clean after closing. We're also a 100% nut-free facility and outside food isn't permitted, which helps us keep children with allergies safe. If you ever spot something that needs attention, let our team know and we'll sort it straight away.

There is no session limit. Children can play for the whole day.

Due to hygiene reasons, no shoes or bare feet are allowed past the entrance gate. All adults and children need to be wearing socks to enter. If you forget your socks, we have some available for sale for $3.50.

Outside food is not allowed. We run a nut-free facility and do our best to keep our customers with food allergies safe. However, baby food is allowed. Please speak to our team if you have any specific dietary requirements — our café can safely cater for almost all food allergy requirements.

My Wonderland is designed for 0–12 year olds, and your inner child. Just be aware that for safety reasons adults are not allowed on the trampoline. We encourage you to get in on the fun and enjoy your time through the playground with your child(ren).

Children must be supervised by their adults at all times.

Any clothes they feel comfortable in. For hygiene and safety reasons, non-slip socks are required to be worn at all times by children and adults. You can bring your own socks or purchase from us.

No booking required.

Unfortunately not. We are not a childcare facility and a parent / guardian must remain onsite at all times with your child(ren).